How to use a pony scooter ?

How do I find a pony scooter ?

Open the pony app to find a pony near you!
You need an internet connection to use our vehicles. Make sure your geolocation, camera and Bluetooth settings are activated for a better experience!

How do you start the scooter ?

• Press the "unlock" button and scan the QR code on the scooter's handlebars.
• Wait a few seconds for the scooter to light up and then push it forward to raise the kickstand.
• Put both hands on the handlebars and place one foot on the scooter.
• With the other foot, push the scooter until you reach a speed of around 5km/h.
• Put your second foot on the scooter and gently press the accelerator to the right of your handlebars.

What should I do if the scooter won't start ?

• Are the front light and speedometer switched on ?
  If not, finish your run and restart it. If the scooter still won't start, it may be due to a technical problem. Park the scooter responsibly and try with another vehicle.

• Is the scooter switched on but not accelerating ?
  Try using your foot to pick up a little more speed before pressing the accelerator. If it still doesn't work, it may be a technical problem. Park the scooter responsibly and try with another vehicle

If you need help starting a scooter, don't hesitate to contact our team via the "help" tab in your pony app.

Updated on: 24/08/2023