> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://pony.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I've been charged even though I have a membership

Your ride was charged but you subscribed to a membership? There are several possible reasons :

###### Your membership may be an "unlimited unlocking" membership, so the minutes used still are charged for. 
To check this, look at the "Pricing and plans" tab in your app, tap on your membership and if you see this, it means that your membership only includes unlocking:

![](https://storage.crisp.chat/users/helpdesk/website/738188864f93840/capture-decran-2023-02-08-1707_p0d7yq.png)

###### Your membership is an "unlimited" membership, but you have exceeded its conditions.
To check the limits of your membership, look at the "Pricing and plans" tab in your app, tap on your membership and you'll see the conditions displayed. For example:

![](https://storage.crisp.chat/users/helpdesk/website/738188864f93840/capture-decran-2023-02-08-1709_1im4790.png)

###### If you had negative credit before your ride
If you were in negative credit before starting your ride, you will be charged in order to regularise your account.

###### You have received a penalty
You may have received a penalty at the end of your ride. To check this, you can look at the details of your ride on your app :

* Open the side menu
* Press My trips and then select the ride of your choice.
* If a penalty has been applied, you will see this:

![](https://storage.crisp.chat/users/helpdesk/website/738188864f93840/capture-decran-2023-02-09-0920_u8wbs1.png)

You can find the different penalty reasons in this article [add link].

###### You did a group ride
During a group ride, the pass only applies to one of the ride (the longest). It is therefore normal for you to be charged for the other vehicles used.


If, after checking these points, you still have doubts about the billing, please do not hesitate to contact our customer service team by writing to us in the app chat box.