My bike won't unlock

You've just hired a pony bike but you're not sure whether it's unlocked properly ?

First, wait a few seconds and check whether the front light has come on. If it has, the good news is that your bike is unlocked ! You can continue your ride without worry 🎉

If it doesn't light up, it's probably a technical problem ! Don't hesitate to contact our customer service by pressing the help button on your application so that our team can help you.

Updated on: 24/08/2023