> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://pony.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My bike won't unlock

You've just hired a pony bike but you're not sure whether it's unlocked properly ?

First, wait a few seconds and check whether the front light has come on. If it has, the good news is that your bike is unlocked ! You can continue your ride without worry 🎉

If it doesn't light up, it's probably a technical problem ! Don't hesitate to contact our customer service by pressing the help button on your application so that our team can help you.