My pony has stopped or slowed down
Your pony stopped or slowed down ? There are several possible explanations :
You have left the operations zone or are in an area where traffic is prohibited (red or black zone): check on your app whether you are in the authorised zone. If you leave the operations zone and enter the red zone, your pony's electrical assistance may be cut off. Simply return to the operating zone and your pony will accelerate again.
You are passing through a reduced-speed zone: in some towns, certain zones have a speed limit. If you enter one of these zones, your pony will automatically slow down.
Your pony has run out of battery: it's time for him to go and recharge at the stable. Look for the nearest parking area and park your vehicle there.
If you don't find yourself in one of these situations, you can contact our customer service so that we can help you !
You have left the operations zone or are in an area where traffic is prohibited (red or black zone): check on your app whether you are in the authorised zone. If you leave the operations zone and enter the red zone, your pony's electrical assistance may be cut off. Simply return to the operating zone and your pony will accelerate again.
You are passing through a reduced-speed zone: in some towns, certain zones have a speed limit. If you enter one of these zones, your pony will automatically slow down.
Your pony has run out of battery: it's time for him to go and recharge at the stable. Look for the nearest parking area and park your vehicle there.
If you don't find yourself in one of these situations, you can contact our customer service so that we can help you !
Updated on: 24/08/2023
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