My scooter won't start
Have you just hired a pony but it won't start ? Don't panic, here are a few tips that might help :
1- Start by pushing the scooter with your foot, as you would with a normal scooter.
2- Make sure you pick up enough speed (around 5 km/h)
3- Once the scooter is up and running, press the accelerator!
Your scooter's motor should start 🐴 💨
Still not working?
It may be a technical problem 😔. In this case, please park your scooter according to our parking rules. Don't forget to take a photo and click on validate to complete your ride ! Then don't hesitate to send us a message in the chat room by clicking on the help button on your app so that our teams can help you.
1- Start by pushing the scooter with your foot, as you would with a normal scooter.
2- Make sure you pick up enough speed (around 5 km/h)
3- Once the scooter is up and running, press the accelerator!
Your scooter's motor should start 🐴 💨
Still not working?
It may be a technical problem 😔. In this case, please park your scooter according to our parking rules. Don't forget to take a photo and click on validate to complete your ride ! Then don't hesitate to send us a message in the chat room by clicking on the help button on your app so that our teams can help you.
Updated on: 24/08/2023
Thank you!