> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://pony.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My scooter won't start

Have you just hired a pony but it won't start ? Don't panic, here are a few tips that might help :


1- Start by pushing the scooter with your foot, as you would with a normal scooter. 

2- Make sure you pick up enough speed (around 5 km/h)

3- Once the scooter is up and running, press the accelerator!

Your scooter's motor should start 🐴 💨


Still not working?

It may be a technical problem 😔. In this case, please park your scooter according to [our parking rules](/en/article/politique-de-stationnement-sl0hbq/). Don't forget to take a photo and click on validate to complete your ride ! Then don't hesitate to send us a message in the chat room by clicking on the help button on your app so that our teams can help you.