Why do I have to pay before my ride?
Before starting a ride on pony, the application asks you to complete a transaction in order to take a banking imprint.
What is the purpose of this imprint?
The imprint is taken at the start of your ride to ensure that your card has sufficient funds to pay for the ride.
Why do I have to do this transaction if I have a pass?
An imprint must be taken even if you have an active pass or a membership. This will allow you to pay if your usage exceeds the limits of your pass. No money will be deducted if the membership conditions are respected!
Why do I need to do this transaction if I have credit left?
Your remaining credit may not be enough to cover the cost of your journey. This is why a bank imprint is taken, and the difference between the price of the ride and the remaining credit will be charged to your bank account.
If there is enough credit to cover the cost of the ride, your account will not be debited.
If your ride cost more than the amount held back, we will debit the remainder from your payment method. If payment fails, the amount will be deducted from your pony credit.
What is the purpose of this imprint?
The imprint is taken at the start of your ride to ensure that your card has sufficient funds to pay for the ride.
Why do I have to do this transaction if I have a pass?
An imprint must be taken even if you have an active pass or a membership. This will allow you to pay if your usage exceeds the limits of your pass. No money will be deducted if the membership conditions are respected!
Why do I need to do this transaction if I have credit left?
Your remaining credit may not be enough to cover the cost of your journey. This is why a bank imprint is taken, and the difference between the price of the ride and the remaining credit will be charged to your bank account.
If there is enough credit to cover the cost of the ride, your account will not be debited.
If your ride cost more than the amount held back, we will debit the remainder from your payment method. If payment fails, the amount will be deducted from your pony credit.
Updated on: 24/08/2023
Thank you!