• Why do I have to pay before my ride?

  Before starting a ride on pony, the application asks you to complete a transaction in order to take a banking imprint. What is the purpose of this imprint? The imprint is taken at the start of your ride to ensure that your card has sufficient funds to pay for the ride. Why do I have to do this transaction if I have a pass? An imprint must be taken even if you have an active pass or a membership. This will allow you to pay if your usage exceeds the limits of your pass. No money wilPopular

• How do I get my deposit back?

  When you register your credit card for a new pony account, you may be asked to pay a deposit to gain access to the pony fleet. This deposit is fully refundable if you no longer wish to use pony bikes or pony scooters. 💡 You can request a refund of this deposit from the app : Android: side menu, then "settings", then "My deposit", then "Request refund". iOS: side menu, then "My account", then "My deposit", then "Refund request".Some readers

• I don't understand a charge

  Don't understand the amount of the charge made following your ride ? As a general rule, the pre-authorisation taken at the start of the ride can take 5 to 10 working days before it is adjusted to correspond to the actual pricing for your ride or disappears. If the charge still does not correspond to what you thought you were paying, please check the following points : Have you parked your pony outside a parking area or left it in a prohibited zone or outside the operating area ?Few readers

• I've been charged even though I have a membership

  Your ride was charged but you subscribed to a membership? There are several possible reasons : Your membership may be an "unlimited unlocking" membership, so the minutes used still are charged for. To check this, look at the "Pricing and plans" tab in your app, tap on your membership and if you see this, it means that your membership only includes unlocking: Your memFew readers

• I don't recognise a ride or transaction made from my account

  You don't recognise a ride on your account or you can't explain a pony transaction? First of all, check with your friends and family if anyone has access to your pony account or if anyone has registered your bank card on their pony account. This is the most common case! All you have to do is ask the person in question to disconnect from your account or delete your payment method from their account. If you are certain that these transactions are not coming from someone you know, contactFew readers

• What payment methods are authorised?

  We currently accept the following payment methods on our app : Credit cards Apple Pay Google Pay Bancontact (only available in Belgium) You can also top up on your app to pay for your rides. However, memberships and passes can only be purchased using the payment methods mentioned above.Few readers