• I can't end my ride

  If you are unable to stop your ride, remember to check the following points: Check that you are not in a no-parking zone (red or black zone). Check the map on the app and head for a zone where parking is allowed if necessary. If this applies in your town, check that you are in a dedicated parking space (pink P on the application map). If you are unsure about the zone you are in, you can tap on the zone directly on the map and the application will give you more details about your zone. !Some readers

• My pony has stopped or slowed down

  Your pony stopped or slowed down ? There are several possible explanations : You have left the operations zone or are in an area where traffic is prohibited (red or black zone): check on your app whether you are in the authorised zone. If you leave the operations zone and enter the red zone, your pony's electrical assistance may be cut off. Simply return to the operating zone and your pony will accelerate again. You are passing through a reduced-speed zone: in some towns, certain zones haFew readers

• I get an error message when I try to unlock a pony

  Are you trying to unlock a pony by scanning the vehicle's QR code but getting an error message? There may be several explanations: The pony is unavailable When a pony is damaged or has a low battery, it is made unavailable while our teams look after it. Unavailable vehicles are crossed out on your app so that you can easily recognise them. If you tap on a crossed-out pony, you'll see the words "unavailable" and its number, so you can recognise it among the other parked pony vehicles ! (Few readers

• My bike won't unlock

  You've just hired a pony bike but you're not sure whether it's unlocked properly ? First, wait a few seconds and check whether the front light has come on. If it has, the good news is that your bike is unlocked ! You can continue your ride without worry 🎉 If it doesn't light up, it's probably a technical problem ! Don't hesitate to contact our customer service by pressing the help button on your application so that our team can help you.Few readers

• My vehicle seems faulty

  Have you noticed a problem with your pony on your ride ? We recommend that you find the nearest parking area and park your vehicle there. Then, would you please let us know ? You can do this by clicking on the Report tab and then Damaged Vehicle. Our teams will take charge of the vehicle as quickly as possible. We do our best to keep our pony in perfect condition and we thank you in advance for your reports which help us in this mission ! 💡 Before your ride, remember to check the condFew readers

• My scooter won't start

  Have you just hired a pony but it won't start ? Don't panic, here are a few tips that might help : 1- Start by pushing the scooter with your foot, as you would with a normal scooter. 2- Make sure you pick up enough speed (around 5 km/h) 3- Once the scooter is up and running, press the accelerator! Your scooter's motor should start 🐴 💨 Still not working? It may be a technical problem 😔. In this case, please park your scooter according to our parking rules (/en/article/politique-de-statiFew readers