• Our parking policy

  In order to ensure a balanced sharing of urban space, pony imposes parking rules on its users. These rules consist of general principles as well as city-specific rules. 💡 Click on the name of your city to read directly relevant information: Paris Bordeaux Angers Bourges Evry-Courcouronnes Lorient Hérouville Ouistreham Olivet Poitiers (Popular

• Why did I receive a penalty?

  All applicable penalties and their amounts can be found in our pricing conditions. However, here is a list of the most frequent cases in which penalties may be applied: You have parked your pony outside the designated parking areas In some regions, it is compulsory to park in dedicated zones. To find out whether this applies to your city, consult this article (/en/article/our-parking-policy-9Few readers

• How to take a good parking picture?

  To complete your pony ride, the app asks you to send a photo of your parking spot. Your photos help us to care for the pony and check that the vehicle is parked correctly. How do I take a good parking photo? Make sure the following elements are present in your photo: The entire vehicle and its immediate surroundings An approved parking space (dedicated area for scooters, or bike racks). Here are some examples of compliant parking photos: (https://storage.crisp.chat/users/helpdFew readers