• How do I cancel my membership ?

  To cancel your membership, follow these steps : Open the side menu Press on "Pricing and plans". Select your current membership Press "cancel" and confirm. What happens after you cancel ? When you cancel a membership, it will stop renewing. However, it remains active until the end of the current period. Why is the "cancel" button greyed out ? If the button is not available, this means that your subscription cannot be cancelled. This is particularly the case if : *Few readers

• How to add a promo code?

  The way to add a promo code varies depending on your phone model! On Android : Open the side menu Press the Promo Code button at the top of the menu Enter the code you have been given and press Enter On iPhone: Open the side menu Press the My Account button at the top of the menu Press the Details button on the Promo Code line Enter the code you have been given and pFew readers

• What are the different memberships ?

  Two different types of membership are available on the pony app : The "free unlock" membership, which allows you to save on unlocking fees, although you still have to pay for the minutes used (depending on the terms of the offer). The "unlimited rides" membership, which allows you to drive at no extra cost (depending on the conditions of the offer).Few readers

• I can't take a pass

  Are you trying to take out a pass but getting an error message ? There are several possible reasons : You already have an active pass in your city You can only take out one pass per city. If you have already taken out a pass, the app will not allow you to take out a new one. In the case of a 24-hour pass: You have to wait until the end of the 24 hours to take out a new pass, even if you have already used up all the rides. In the case of a monthly pass: If you have cancelled yourFew readers

• Youth and student rates

  In some cities, pony offers a cheaper pass for young people and students! To find out if this applies to your town, consult the "Pricing and plans" tab in your app. How can I benefit from the young people's pass or the student pass? Send your supporting documents to go@getapony.com or via the app chat (via the "help" tab). Wait for validation from our team Take out the subscription from your app What documents do I need to send in? Youth subscription: valid ID StudFew readers

• Vélopolitain

  In some cities, Vélopolitain lines are available. Pony's velopolitain lines allow you to ride freely between two parking spaces at a fixed price for the first 20 minutes of your ride. If you exceed 20 minutes, the usual per-minute charges will apply. The velopolitain rate applies to ride by ebikes & electric scooter. Users on mechanical bikes ride for their usual price ! To benefit from the fixed pricing, start and finish your ride in a zone marked with a purple V symbol. (hFew readers